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Have Questions About Your BackCheck?

You’re in the right place. Get your questions answered and learn what to expect.

Your Questions, Answered.

Trust myBackCheck to guide you through your background check. Browse frequently asked questions sorted by where you are in the screening process.

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myBackCheck.com partners with Canadian police agencies to conduct Criminal Record Checks based on the Name and Date of Birth of an applicant. These searches may provide an indication of the existence of criminal convictions, for which a pardon/record suspension has not been granted, within the RCMP National Repository of Criminal Records. Any information discovered will be as the record exists on the date of search.

Results will also contain any disclosure of criminal history, as entered by the individual. Checks resulting in a “Not Clear” determination will also indicate confirmation of disclosure, when provided by the individual.

Please note: Specific details of a criminal record conviction cannot be released without fingerprint verification. Fingerprinting can be conducted by local police or accredited fingerprinting agencies. Please contact myBackCheck.com for further information.

Information captured through the Criminal Record Check will NOT include:

  • Outstanding entries (ie. charged and wanted person information)
  • Convictions under Provincial Statutes
  • Convictions for which a pardon/record suspension has been granted
  • Cases where the applicant has been found guilty by reason of mental disorder

If your organization has requested a check that includes Local Police Information, myBackCheck.com’s police partners will perform a search of local police databases to determine the possible existence of additional police information that may or may not be relevant to the screening process. If potentially relevant information is found, you will typically have to request that information from a local police service directly. In the majority of cases, local police information may only be authorized for release by the police service holding that information. You may then provide that information to the requesting organization directly.

This service runs a background check, which includes a search of the criminal history. We would only be able though to confirm or deny the existence of a record. Please note that we will not be able to issue you a police certificate if you have a criminal record.

Sterling Backcheck conducts criminal record checks in accordance with the Dissemination of Criminal Record Information Policy. Convictions under the Youth Criminal Justice Act (or one of its predecessors) will not produce a negative criminal record check.

Sterling Backcheck conducts criminal record checks in accordance with the Dissemination of Criminal Record Information Policy. Record suspensions (formerly called pardons) will not produce a negative criminal record check unless the suspension has been revoked.

The check ordered through this service consists of a name-based criminal record verification and does not include a Vulnerable Sector Search (VSS). RCMP policy states that a VSS must be conducted by the local police agency of jurisdiction where you reside. The only exception to this rule is for those residing in areas policed by the Halifax Regional Police (Halifax, Dartmouth and the communities extending from Bedford to the Sambro Loop): http://www.backcheck.net/halifax/. For more information, and to find out where myBackCheck.com can offer the VSS please contact us by using the form below.

The information given to our clients is provided by an authorized Canadian Police Agency. Sterling Backcheck works with numerous police departments across Canada to obtain Name-based Criminal Record Checks from the Canadian Police Information Centre (CPIC). This is the only national source of criminal records in Canada.

We have a VeriSign Inc. website certificate using their industry-standard “secure socket layer” (SSL) technology. This SSL security encrypts our users’ sensitive information as it is typed, transmitted and received. Our data is stored offsite in a secure data centre where it is backed up and protected. myBackCheck.com complies with all federal and provincial privacy laws, with full details available at our website’s Privacy Policy. All myBackCheck.com employees undergo extensive personal screening and are bound by confidentiality agreements.

No. Our Canadian Criminal Record Check will reveal records of criminal convictions for which a pardon/record suspension has not been granted, contained in the RCMP National Repository of Criminal Records accessed via the Canadian Police Information Centre (CPIC). The Canadian Border Service Agency (CBSA) and US Customs have access to a variety of other databases that may contain other information including but not limited to outstanding entries, convictions under Provincial Statutes, and pardoned offences. Please contact CBSA or US Customs if you need to determine your eligibility for a visa or entry into Canada or the United States.

Once identity verification (electronic or physical) has been received, most Canadian criminal record checks are completed within 1 (one) business day, unless we are missing information or need to follow up with you on something.

The invitation that you received is linked to your email address. Please ensure that when registering on myBackCheck.com, you are inputting the same email address account that your invitation was sent to. If you have registered with a different email address, you will need to alter your email address to the account where you were originally sent the invitation. To do this, log in using your username and password. You will automatically be directed to your ‘myAccount’ tab, click on ‘Edit Profile’ at the top left of the page to access your user profile. Change your email address, then verify your email address and click save. Log out and log back in and your invitation should be available in your myBackCheck.com Inbox. If you are still having trouble, please contact us.

We’re proud to partner with TransUnion, a major Canadian credit bureau, to offer Authentication as a means of security verifying your identity online using your unique consumer credit file. Many of Canada’s large financial institutions have incorporated Authentication in their online services. You are asked questions pertaining to your personal credit history and other information present on your file. Questions to which only you know the correct answers. Only you are able to view your questions as this information is not shared with myBackcheck.com. This process has no effect on your credit score/rating. For more information on TransUnion visit www.transunion.ca.

The system will ask you some questions about your credit history to confirm your identity. Most people pass, but some individuals may not be able to proceed online for the following reasons:

  • No credit file found.
  • A security flag was identified.
  • Personal information provided did not match the information on file at TransUnion.
  • A candidate is unable to successfully answer questions accurately.
  • There can be trick questions! If there is no correct answer, select “None of the Above”.
  • The questions are timed so you will want to complete this section in a timely manner.

If you are not successful with EIV, you will be prompted with another method of verifying your identity. It may include completing an alternate online ID verification (Sterling ID), going to Canada Post or following up with your organization if this check is being done through them. Please ensure you review & read the options given to you carefully & thoroughly.

DPOI, or Digital Proof of Identity, is a method used to verify your identity in person at a Canada Post location. To do this, you will need a primary piece of ID such as a driver’s license or passport, a secondary piece of ID that displays your full name, as well as proof of residence. For proof of residence, you will need a bank statement, a utility bill or another acceptable document as per Canada Post that displays your full name and current address as you provided on the online forms. For a full list of acceptable documents for DPOI, please see the form generated to complete DPOI at Canada Post.

Results for most criminal record checks are returned within 4 hours.

Payment can be made securely online using Visa or MasterCard. Alternatively, the requesting organization may incur the full or partial cost of your check.

You will receive an email notification as soon as they have arrived. Applicants will receive instructions on how to download digital certificate in PDF. Paper certificate can be mailed upon request. Share your results for free, as often as you like, in one of three ways! If you ordered a paper certificate, Verify it by visiting: www.backcheck.net/authenticate.

Criminal Record Checks are valid as of the date they were conducted. Results are provided with the date of completion rather than an expiration date. It is up to the requesting organization to determine their own thresholds for how long a check will be considered “valid”. If it is determined that it has been too long since the completion of your check, the organization may request a renewal.

Nothing! There is no cost to sharing your check with an organization(s). However organizations will set acceptable timeframes for checks. If the amount of time since you completed your check is deemed to be too long for the organization, they may ask that you renew your check.

When viewing your completed check(s), the sharing dialogue box is on the right. Search the list of available organizations on the drop down menu and select the appropriate organization and location. Then click on the “Share” button and your results will be transferred to the organization you requested.

Beneath a list of existing myBackCheck.com organizations is a link that allows you to encourage anyone you like to join myBackCheck.com. By sending them an email to get signed up, you are sending them a notification about myBackCheck.com and asking them to sign up to view your results. Remember, there is no cost or obligation for an organization to sign on with myBackCheck.com, and when they do sign up, they’ll be able to view the results of your check securely online!

If you have had recent updates to your criminal record, there may be a time delay before information is updated on the Canadian Police Information Centre (CPIC) repository. If you still want to dispute the finding of your report, please contact us at 1-866-455-5671 or email dispute.resolution@sterlingcheck.com including details of your dispute with your full name and company that requested the background check.

The information on your myBackCheck profile reflects your criminal record at the time which the search was completed and will only be updated once you update your account by processing another Criminal Record Check. If you are currently going through the pardon process or have had changes made to update your criminal record on file with the RCMP, there may be a delay before this information is available on the Canadian Police Information Centre (CPIC) repository. This delay is due to the time it takes to process data and enter it into the CPIC system and is also affected by the jurisdiction in which the crime occurred.

In general, criminal records are retained until the subject of the record is eighty (80) years of age with no criminal activity reported in the last ten (10) years. If you have any offences that you feel are old or minor and prevent you from employment opportunities, or you would like to clear your record, please visit Pardon Canada where you can learn how to obtain a pardon.

No, we do not provide refunds for the checks that we completed. Please ensure that this service is right for you, and that you select the correct options, before proceeding.

We recommend Firefox or Chrome as the best web browser to use.

If you have not received an invitation or your organization does not have a landing page, please follow these steps:

  1. On the form located on the right side of this page, select your province and click on “Start my check”.
  2. You will be taken to the myBackCheck.com platform to register your account in case you don’t have one yet.
  3. If you have an existing account, you can simply Login using your credentials. After Login, you will be able to pay via credit card and securely provide information about yourself.
  4. Verify your identity online with Electronic ID Verification by answering some “out of wallet” questions about your credit history. These questions are designed to identify you, while not letting anyone impersonate you.

The email invitation will be from requests@mybackcheck.com, and have the requesting organization’s name in the subject line. Click on the link in your email to continue with your sponsored check.

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