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Need to Run a Personal Background Check?

Great! You’re in the right place to run your personal criminal record check.

What to Expect

If you have not received an invitation email from your potential employer, please follow these steps:
Step 1 of 5

Start My Check

Scroll down to the "Start My Check" section on this page. Select your province, agree to the terms, and click the ‘Start My Check’ button.
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Step 2 of 5

Register

You will be taken to the Sterling myBackCheck.com platform to register your account in case you don’t have one yet.
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Step 3 of 5

Login

If you have an existing account, you can simply log in using your credentials. After logging in, you will be able to pay via credit card (Visa, Mastercard, AMEX and Discover Card only) and securely provide your information.
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Step 4 of 5

Verify Your Identity

Verify your identity online with Electronic ID Verification by answering some “out of wallet” questions about your credit history. These questions are designed to identify you, while not letting anyone impersonate you.
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Step 5 of 5

Check Your Email

You will receive an email notification with PDF instructions on how to download your digital certificate. A paper copy can be mailed upon request.
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Start My Check

Included: An online criminal record check and a signed police certificate. View a Sample Certificate
As per RCMP Policy, Criminal Record information may be confirmed if disclosed by the applicant during the consent process. Additional details may only be obtained after fingerprint comparison.

Candidate FAQs

Browse frequently asked questions sorted by where you are in the screening process.

Please check your inbox and spam folders. Then select one of the following options:

myBackCheck.com partners with Canadian police agencies to conduct Criminal Record Checks based on the Name and Date of Birth of an applicant. These searches may provide an indication of the existence of criminal convictions, for which a pardon/record suspension has not been granted, within the RCMP National Repository of Criminal Records. Any information discovered will be as the record exists on the date of search.

Results will also contain any disclosure of criminal history, as entered by the individual. Checks resulting in a “Not Clear” determination will also indicate confirmation of disclosure, when provided by the individual.

Please note: Specific details of a criminal record conviction cannot be released without fingerprint verification. Fingerprinting can be conducted by local police or accredited fingerprinting agencies. Please contact myBackCheck.com for further information.

Information captured through the Criminal Record Check will NOT include:

  • Outstanding entries (ie. charged and wanted person information)
  • Convictions under provincial statutes
  • Convictions for which a pardon/record suspension has been granted
  • Cases where the applicant has been found guilty by reason of mental disorder

If your organization has requested a check that includes Local Police Information, myBackCheck.com’s police partners will perform a search of local police databases to determine the possible existence of additional police information that may or may not be relevant to the screening process. If potentially relevant information is found, you will typically have to request that information from a local police service directly. In the majority of cases, local police information may only be authorized for release by the police service holding that information. You may then provide that information to the requesting organization directly.

This service runs a self background check in Canada, which includes a search for basic information about your criminal history. We can only confirm or deny the existence of a record. Please note that we will not be able to issue you a police certificate if you have a criminal record. 

Sterling Backcheck conducts criminal record checks in accordance with the Dissemination of Criminal Record Information Policy. Convictions under the Youth Criminal Justice Act (or one of its predecessors) will not produce a negative criminal record check.

The check ordered through this service consists of a name-based criminal record verification and does not include a Vulnerable Sector Search (VSS). RCMP policy states that a VSS must be conducted by the local police agency of jurisdiction where you reside.

The only exception to this rule is for those residing in areas policed by the Halifax Regional Police (Halifax, Dartmouth and the communities extending from Bedford to the Sambro Loop): https://pages.sterlingbackcheck.ca/landing-pages/h/halifax/ and in the town of Gananoque https://pages.sterlingbackcheck.ca/landing-pages/g/gananoque/Please ensure that this is the right check for you. Note that a refund will not be provided once the check has been processed.

For more information, and to find out where myBackCheck.com can offer the VSS please contact us by using the form below.

The information given to our clients is provided by an authorized Canadian Police Agency. Sterling Backcheck works with numerous police departments across Canada to obtain Name-based Criminal Record Checks from the Canadian Police Information Centre (CPIC). This is the only national source of criminal records in Canada.

No. Our Canadian Criminal Record Check will reveal records of criminal convictions for which a pardon/record suspension has not been granted, contained in the RCMP National Repository of Criminal Records accessed via the Canadian Police Information Centre (CPIC). The Canadian Border Service Agency (CBSA) and US Customs have access to a variety of other databases that may contain other information including but not limited to outstanding entries, convictions under provincial statutes, and pardoned offences. Please contact CBSA or US Customs if you need to determine your eligibility for a visa or entry into Canada or the United States.

Once identity verification (electronic or physical) has been received, results for the criminal record checks plus the police certificate are returned within 1 business day, unless we are missing information or need to follow up with you on something. For example, if a client provides inaccurate information for the background screening, the turnaround time will extend until the correct information is provided. For example, if a client provides inaccurate information for the background screening, the turnaround time will extend until the correct information is provided.

The cost of the check is $59 plus applicable taxes.

We do NOT provide refunds for the checks that we completed. Please ensure that this service is right for you, and that you select the correct options, before proceeding with your personal criminal background check order. If you’re applying for a new job that requires it for the hiring process, you can always check with your employer to ensure it’s the right service for your needs.

Payment can be made securely online using Visa, Mastercard, Discover Card, and American Express. Alternatively, the requesting organization (your prospective employer), may incur the full or partial cost of your check. 

We’re proud to partner with TransUnion, a major Canadian credit bureau, to offer Electronic ID Verification (EIV) as a means of securely verifying your identity online using your unique consumer credit file. Many of Canada’s large financial institutions have incorporated EIV in their online services. As part of this process, you will be asked questions pertaining to your personal credit history and other information present on your file, questions to which only you know the correct answers. EIV does not require the credit report to be pulled and has no effect on your credit score/rating. For more information on TransUnion, visit www.transunion.ca. 

The system will ask you some questions about your credit history to confirm your identity. Most people pass this test, but some individuals may not be able to proceed online for the following reasons:

  • No credit file found.
  • A security flag was identified.
  • Personal information provided did not match the information on file at TransUnion.
  • A candidate is unable to successfully answer questions accurately.
  • There can be trick questions! If there is no correct answer, select “None of the Above”.
  • The questions are timed so you will want to complete this section in a timely manner.

If you are not successful with EIV, you will be prompted with another method of verifying your identity. It may include going to Canada Post in person. You can also go to a notary public as an alternate option. Please ensure you review and read the options given to you carefully and thoroughly.

DPOI, or Digital Proof of Identity, is a method used to verify your identity in person at a Canada Post location. To do this, you will need a primary piece of ID, such as a driver’s license or passport, a secondary piece of ID that displays your full name, and a proof of residence. The proof of residence can be a bank statement, a utility bill or another acceptable document as per Canada Post that displays your full name and current address as provided on the online forms. For a full list of acceptable documents for DPOI, please see the automatically generated DPOI form.

We recommend Firefox or Chrome as the best web browser to use.

If you have not received an invitation or your organization does not have a landing page, please follow these steps:

  1. On the form located on the right side of this page, select your province and click on “Start my check”.
  2. You will be taken to the myBackCheck.com platform to register your account in case you don’t have one yet.
  3. If you have an existing account, you can simply log in using your credentials. After logging in, you will be able to pay via credit card and securely provide information about yourself.
  4. Verify your identity online with Electronic ID Verification by answering some “out of wallet” questions about your credit history. These questions are designed to identify you, while not letting anyone impersonate you.

The email invitation will be from requests@mybackcheck.com and have the requesting organization’s name in the subject line. Click on the link in your email to continue with your sponsored check.

The invitation that you received is linked to your email address. Please ensure that when registering on myBackCheck.com, you are inputting the same email address account that your invitation was sent to.

If you have registered with a different email address, you will need to alter your email address to the account where you were originally sent the invitation. To do this, log in using your username and password. You will automatically be directed to your ‘myAccount’ tab, click on ‘Edit Profile’ at the top left of the page to access your user profile. Change your email address, then verify your email address and click save. Log out and log back in and your invitation should be available in your myBackCheck.com Inbox. If you are still having trouble, please contact us.

Go back to the login page and look for “For Individuals” side of the page. Enter your username and password correctly. An error message will pop up. Please click on the “Resend verification email” option beside it and you should receive another verification email to your registered email address.

The address section requires you to input your current address and any previous Canadian addresses where you have resided in the last five (5) years. If you have no previous address, put “N/A” in the required fields or copy your current address.

If you have had recent updates to your criminal record, there may be a delay before information is updated in the Canadian Police Information Centre (CPIC) repository. If you still want to dispute the findings on your report, please contact us at 1-866-455-5671 or email dispute.resolution@sterlingcheck.com, Please provide details of your dispute, including your full name and the company that requested the background check.

We have a VeriSign Inc. website certificate using their industry-standard “secure socket layer” (SSL) technology. This SSL security encrypts our users’ sensitive information as it is typed, transmitted and received. Our data is stored in Canada in a secure data centre where it is backed up and protected. myBackCheck.com complies with all federal and provincial privacy laws, with full details available at our website’s Privacy Policy. All myBackCheck.com employees undergo extensive personal screening and are bound by confidentiality agreements.

You will receive an email notification as soon as the results have been provided. You will receive instructions on how to download a PDF document containing your digital certificate. Paper certificates can be mailed upon request. Share your results for free, as often as you like, in one of three ways! If you ordered a paper certificate, verify it by visiting: www.backcheck.net/authenticate.

Share your results for free, as often as you like, in one of three ways!

  1. If the check is completed via landing page or organization invite, results are automatically shared with the organization.
  2. When viewing your completed check(s), the sharing dialogue box is on the right. Search the list of available organizations on the drop down menu and select the appropriate organization and location. Then click on the “Share” button and your results will be transferred to the organization you requested.
  3. If you cannot find the organization you want to share the check with, you may download and print the PDF copy of the result or invite the organization to join myBackCheck.com.

Nothing! There is no cost to sharing your check with an organization. However organizations will set acceptable timeframes for checks. If the amount of time since you completed your check is deemed to be too long for the organization, they may ask that you renew your check.

The information on your myBackCheck profile reflects your criminal record at the time the search was completed and will only be updated once you process another criminal record check. If you are currently going through the pardon process or have had changes made to your criminal record with the RCMP, there may be a delay before this information is made available in the Canadian Police Information Centre (CPIC) repository. This delay is due to the time it takes to process data and enter it into the CPIC system. It may be affected by the jurisdiction in which the crime occurred.

In general, criminal records are retained until the subject of the record is eighty (80) years of age with no criminal activity reported in the last ten (10) years. If you have any offences that you feel are old or minor and prevent you from employment opportunities, or if you would like to clear your record, please visit the Parole Board of Canada website, where you can learn how to obtain a pardon. 

Criminal record checks are valid as of the date they were conducted. Results are provided with the date of completion rather than an expiration date. It is up to the requesting organization to determine their own thresholds for how long a check will be considered valid. If it has been too long since the completion of your check, the organization may request a renewal.

You can contact Sterling with any questions you have using the form on this page. You may also call us, based on the location of the employer who has requested your screening.

If you were given a client code or phone extension number in your initial email, please use it to reach your dedicated team faster.

If your screening is with a Canada-based employer, please call 1-800-899-2272.

If your screening is with a US-based employer, please call 1-888-889-5248.

If your screening is with an employer based in Asia or Australia, please call 1-800-215-3919.

If your background check has been requested by an employer who is based in EMEA (Europe, Middle East, or Africa) and you need to speak to Sterling, you can call our EMEA Support Team free of charge. View free phone numbers.

How Can We Help?

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Have a question that we haven’t answered here or need additional help with your background check?

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